Monday, July 02, 2007

She's b-a-a-a-a-ck!!!!!!

Some variation on the old Lily Tomlin Ernestine schtick--We are A T and T; we are omnipotent!--has returned to amuse and infuriate the public. She's called a supervisor for the ATT GoPhone program. Here's the situation.

My GoPhone year was set to expire on July 28, 2007. AT&T has graciously been sending me reminders that I'm about to lose my unused time if I don't renew for the $100 yearly cost.

Dutifully, like the good soldier I am, I hied myself over to Radio Shack, zipped out the ol' AmEx card, swiped, and signed. When I returned home to check the webpage to be certain the account showed the new balance, I was disturbed to note that the expiration date had become June 30, 2008, rather than July 28, 2008, which I had expected.

After all, doesn't renew your "year's" imply that the renewal will commence on the anniversary date?

A telephone call this morning to the 888 number didn't do any good at all. My first assistant, Leslie, was helpful, but powerless to change the date. The system is set up to start the year from the date of purchase, not the anniversary date. (Remember, there is no mention of this that I can recall from the email reminders.)

After assuring Leslie that I understood the details of Corporate Headquarters, I said I'd still like to have the address or the telephone number of someone with whom I could register my dissatisfaction with having "lost" a month.

Leslie connected me with Jennifer. Jennifer, after not having much luck with telling me I hadn't lost any money (Jen, hon, that wasn't the issue. What I lost was the ability to plan on how I would be spending that money. I lost flexibility.), thus assuaging my desire to complain, finally said that she could give me some information about where to send a complaint, "but that won't do you any good."

And there it was. You want to complain about AT&T? You foolish little man. Don't you know we're om-knee-po-tent?!?

Welcome back, Ernestine.

Now, is Judge Harold Greene still around?

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